311 Response Line

 Mayor Ravenstahl established the 311 Response Line to help Pittsburgh residents find information that they need on city services and to report non-emergency issues. The PHCA encourages residents to use this important service. Following is from the Pittsburgh website

Frequently Asked 311 Questions:

  • What is Mayor Luke Ravenstahl’s Response Line – 311?
    311 is the City’s phone number for government information and non-emergency services.
  • Why 311?
    311 allows you to call one easy-to-remember number in order to receive information and access to City government services.
  • How does Pittsburgh’s 311 work?
    311 service representatives use a state-of-the-art database of information and services about City government.  311 works closely with other City agencies to maintain the most current information possible.
  • When is 311 available?
    All calls to 311 are answered by a live operator from 8:00 a.m. to 4:30 p.m., Monday through Friday.
  • How do I reach Pittsburgh’s 311:
    In the City of Pittsburgh, dial 3-1-1.
    Outside of Pittsburgh, call (412) 255-2621.
    Or use the 311 Form.