Mayor Ravenstahl established the 311 Response Line to help Pittsburgh residents find information that they need on city services and to report non-emergency issues. The PHCA encourages residents to use this important service. Following is from the Pittsburgh website —
Frequently Asked 311 Questions:
- What is Mayor Luke Ravenstahl’s Response Line – 311?
311 is the City’s phone number for government information and non-emergency services.
- Why 311?
311 allows you to call one easy-to-remember number in order to receive information and access to City government services.
- How does Pittsburgh’s 311 work?
311 service representatives use a state-of-the-art database of information and services about City government. 311 works closely with other City agencies to maintain the most current information possible.
- When is 311 available?
All calls to 311 are answered by a live operator from 8:00 a.m. to 4:30 p.m., Monday through Friday.
- How do I reach Pittsburgh’s 311:
In the City of Pittsburgh, dial 3-1-1.
Outside of Pittsburgh, call (412) 255-2621.
Or use the 311 Form.